We recently interviewed our client, Hartley Lifecare, an NDIS funded SIL provider located in Canberra, on how they achieved efficient, optimised rosters with our Roster Right solution and expert roster team. We were astounded with the results and wanted to ensure we made this information available to other Disability/SIL providers that might be going through the same challenges.

Many Disability Services organisations struggle with managing their staff rosters and payroll costs due to NDIS funding changes and the complexity of the SCHADS Modern Award. Most organisations of this nature know that their rosters, when optimised correctly, could quite literally save their business, but they don’t know how to achieve optimality.

With 20+ years of collective experience in retail and HR at Workforce Analytics, the expert mathematical rostering team understands the pains of rostering. For many organisations, it's been deemed an arduous task that takes a lot of time that your team doesn’t really have, and pulls you away from managing customer experience.

The holiday and new year period can be a chaotic time for retail businesses, and as we embark on the second month of 2022 in a not-so-normal time as lockdowns ease and regular trading hours return, many retailers will be looking at ways to recoup losses and take up new opportunities to get ahead financially.

Now that Australian retail and hospitality sectors are getting ready to reopen, businesses are using this time to optimise their rosters to ensure they are efficient with no wasted cost as they get ready for their busiest period, being Christmas.

Every organisation relies on a solid workforce to ensure excellent customer experience and business profitability, and it’s no different in the retail and hospitality sectors. That’s why rostering staff optimally should be a significant focus for any business that employs large volumes of staff, and yet, it can often be overlooked as a strategic business activity.

Retail and hospitality managers are under pressure to lower costs without impacting sales or customer service, all while remaining compliant with industry award rates and Fair Work Australia legislation. Roster optimisation is a solution to the problem.