Now that Australian retail and hospitality sectors are getting ready to reopen, businesses are using this time to optimise their rosters to ensure they are efficient with no wasted cost as they get ready for their busiest period, being Christmas.

Every organisation relies on a solid workforce to ensure excellent customer experience and business profitability, and it’s no different in the retail and hospitality sectors. That’s why rostering staff optimally should be a significant focus for any business that employs large volumes of staff, and yet, it can often be overlooked as a strategic business activity.

Retail and hospitality managers are under pressure to lower costs without impacting sales or customer service, all while remaining compliant with industry award rates and Fair Work Australia legislation. Roster optimisation is a solution to the problem.